Terms & Conditions
The contract will be deemed to be completed when the customer receives confirmation (by e-mail, post or telephone) of the goods ordered, the prices, the delivery arrangements and the total cost including taxes. The order will be deemed to be complete when that confirmation is sent whether it is received or not. This will be done by at least the time the order is received by the customer.
All orders will be completed within 30 days wherever possible. Should the order not be completed within 30 days then the customer has the right to cancel the order without charges. In the event of items not being in stock, the customer can choose to take what is in stock at once, with a further shipment when back-ordered items come in, or wait for the back ordered items to come in and have all parts shipped together when available.
No substitute goods will be sent automatically to the customer but the company may offer substitute goods which the customer can decide whether to accept or not.
Prices quoted will be honoured for seven days. Once an order has been placed the price will remain valid for 30 days. Any changes in pricing will be communicated to the customer for acceptance or refusal before parts are shipped. This includes carriage charges.
Cancellations and returns
The customer has seven working days (excluding weekends and public holidays) from goods receipt to decide whether to keep the goods or not. There are certain restrictions to this rule. For faulty or damaged parts please see separate section.
Once the cancellation has been served it is the customers’ duty to restore the goods to Chris Prince Ltd and in the meantime to take reasonable care of them so that when they are received by Chris Prince Ltd they can be sold again as new. All return costs are payable by the customer and will in no way be subsidised by Chris Prince Ltd. The responsibility to take care of the goods will continue for up to six months and will be open-ended if within that period the supplier serves a notice requiring the customer to hand them over.
If we receive the goods in a condition that enables them to be sold again as new then a refund will be issued to the customer within 30 days of the cancellation being issued.
Specially ordered goods may not be cancelled or returned unless damaged in transit or faulty. These are items that have been made to the customers’ specification and include customers own units supplied for reconditioning. Non-stocked parts which have to be specially ordered are also non-returnable.
Goods that are found to be damaged on receipt must be reported within 7 working days of receipt. Should damaged goods be reported after this time then the goods may not be accepted back for a refund or replacement. These goods must not be used and should remain in the original packaging wherever possible. It may be necessary for the carriage company responsible for delivery to the customer to inspect the goods at the customers’ premises or the address to which the goods were delivered. The customer must make the goods available to the carriage company, as it may be necessary for a refund.
Our guarantee applies only where purchased goods have been used solely for the intended purpose and have not been used in any form of motor sport i.e. racing, rallying, or speed trials.
All parts are fully warranted against defects in materials and workmanship. Warranty will not cover labour, failure of a related component, failure resulting from faulty installation or misuse. Liability will not exceed the cost of the original component. During the warranty period (usually 12 months) please contact us immediately should any problem occur. We will then advise you, before replacing the failed component, as to the best course of action.
Faulty goods must be reported to Chris Prince Ltd as soon as the fault occurs, if within the warranty period. These goods must stop being used immediately. If replacement goods are required in the meantime the customer must pay for the goods and shipping in full. Once confirmation of a fault has been given then the customer will be refunded in full for the faulty parts and original shipping. Should the goods be found to be in perfect working order the customer will not be refunded and we reserve the right to charge the customer for any carriage costs incurred in the collection of the parts from the customer. The customer will then have the choice to either have the parts returned to him at his costs or to cancel the parts at which point the return will be dealt with as a cancelled order.
We will make every attempt to ensure your order is delivered in the time specified but we cannot be responsible for the late delivery of parcels by a third party. In particular non – tracked Royal Mail post cannot be guaranteed. No compensation will be paid for incidental losses incurred as a result of late delivery. When a courier is being used for delivery a signature will be necessary for the goods to be delivered. Goods cannot be left without such signature and there may be a further charge if the courier has to return.
Shortages must be reported in writing within 7 working days. All goods should be examined immediately upon receipt for damage or faults, as your warranty period begins the day of receipt.